In the risk of making a significant laundry list of dos and don;ts, can I add several of my personal thoughts to Gretchen;s publish? You will discover a few things that I believe are tremendous significant for persons to maintain in mind in their phone conversations. Plus a few common sense issues that most consumers don;t do and it just *kills* me. Be prepared: We have usually set up a specific time and date for the phone conversation. Do your homework before I give you a call! Ask the recruiter